Managed IT and security, Hills District

Scale fasterwith IT support youcan always rely on.

The desk where your people work. The port where it all connects. On your side every day, not just when something breaks.

Under 10 minute average first response90% solved on the first call15 years of hands-on IT experience
The numbers behind the promise

Real Deskport figures, not industry averages.

This is how the business actually runs. If you call, a person answers, and most issues are gone before you have finished your coffee.

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Average first response
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Solved on the first call
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Average incident repair
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Years of IT experience
Security-led by default

Built to stop threats, ready for what is next.

Most IT shops bolt security on afterwards. We lead with it. Huntress hunts your environment around the clock, we can lift you to Essential Eight maturity through a dedicated consulting engagement, and we are building Managed Intelligence: private, local AI that keeps your business data in house instead of handing it to someone else's cloud.

  • Huntress 24/7 managed detection and response
  • Essential Eight uplift, a dedicated consulting engagement
  • Private, local language models, your data stays yours
  • 8 minute average security incident repair
A live threat-detection map with a security shield over a global network, the kind of monitoring Huntress runs for Deskport clients
Huntress-backed 24/7 threat detection
How we get you set up

From first call to fully managed, without the disruption.

01

Discovery and security check

A short scoping call, then one of our consultants reviews your current Microsoft 365 setup and shows you where you actually stand. You keep the report either way.

02

Plan and onboard

We document your environment, fix what is urgent, and bring you across with no disruption to your team.

03

Secure and monitor

Huntress detection running around the clock, backups tested, patches on schedule.

04

Support and improve

A named tech who knows your business, proactive monitoring, and a regular review so the tech keeps pace with you.

Why we are called Deskport

desk/port

The desk is where your people work. The port is where it all connects. We sit between the two and keep the line up, every day, not just when something breaks.

deskport
How we work

The way good IT support should feel.

01

A person, not a ticket number

You get someone on the line in minutes who knows your environment, not a queue position and a promise to call back.

02

Your vendors are our partners

Microsoft, AvePoint, Huntress, and Dell are partners we work through to get you the right outcome, not logos on a wall.

03

We care about the work

We take the time to do it properly, because the connection has to hold every day, not just when something breaks.

David Brady, co-founder of Deskport
David Brady
Co-founder and Director
Who you deal with

You deal with Dave, not a call centre.

When you call Deskport you get Dave, or someone on the team who already knows your environment. Years spent in places where technology failure was not an option come down to one thing: be the person on your side who tells you the truth and keeps the connection holding.

Common questions

The things businesses ask us first.

Still not sure? The free security check answers most of it with real data about your environment.

Book the check

Our average first response is under 10 minutes, and 90% of issues are solved on the first call. You get a real person who already knows your environment, not a ticket number and a promise to call back.

One of our consultants sits down with your current Microsoft 365 setup and reviews it properly: identity, email security, access, and backup. We hand you the report and walk you through it. There is no charge and no obligation to continue with us.

We are based in the Hills District and look after businesses right across Sydney, including Norwest, Rouse Hill, Windsor, and Parramatta. Most support is remote, and we come on-site when it is needed. We also support customers interstate, including Queensland and Victoria, on the same remote-first model.

Yes. We are a Microsoft Cloud Solution Partner and work with AvePoint, Huntress, and Dell, and we become your single point of contact for internet, phone, and software providers so you stop chasing support desks.

Essential Eight is the Australian Signals Directorate baseline of eight security controls that prevent most common attacks. It is a specific framework rather than something every business needs by default, so we offer it as a dedicated consulting engagement: we assess where you sit against it and bring you up to the maturity level that fits your business and any compliance you answer to.

Per-user, per-month plans with a fixed-price scope confirmed after a short discovery, so you can rule us in or out before spending an hour on the phone. No surprise costs.

The partners behind every job

Enterprise tooling, set up properly.

We hold partner accreditations with the vendors we deploy, so you get the right licensing, support path, and outcome. Follow any partner to verify it.

Vendor partnerships
Official partner badges
Huntress Secure Partner badgeAvePoint Authorised Partner 2026 badge
Tools we run
UbiquitiCIPPBitwardenCloudflareGoreloHP Poly
Registered ICT supplier, buy.nsw
Why Deskport. We called ourselves Deskport because that is exactly where we sit: at your desk, on your side, the port where your business and your technology connect. The connection holds every day, not just when something breaks.
Free security check

A real review by a real consultant.
No charge, no pitch.

One of our consultants goes over your current Microsoft 365 setup, then walks you through exactly what we found. You keep the report whether or not we end up working together.