Extra hands for the IT team you already have.
You have an internal IT department. What you need is help with the day to day: the deskside visits, the escalations, the installs and the user churn that eat your team's week. We carry the last mile so your people can do the work they were hired for.
We slot in alongside your IT team, take the load they should not be buried under, and hand back the hours.
- Under 10 minute average first response
- 90% solved on the first call
- Named technician who knows your environment
- Fixed-price scope after discovery
Everything that comes with last mile it support.
Deskside and onsite support
A technician at the desk when a body is needed: hands on the hardware, standing with the user, sorting the things a remote session cannot reach. Scheduled visits or a regular onsite presence, whatever the workload calls for.
Remote support and help desk escalation
Your help desk stays the front door. When a ticket needs deeper hands or your queue is over capacity, it escalates to us and gets worked, not bounced back. Your team keeps ownership, we keep the queue moving.
Network connectivity support and triage
When something between the desk and the core is misbehaving, we isolate it: cabling, switch port, Wi-Fi, DNS or carrier. You get a triaged answer with evidence, not a shrug and a reboot.
Hardware purchasing and installs
As a Dell Authorised Partner we source the right gear at the right price, then image, deliver and install it at the desk. Warranties and asset records are handled, so your register stays true without your team doing the paperwork.
User lifecycle: joiners, movers, leavers
New starters ready on day one, movers re-provisioned without losing a morning, leavers cut off cleanly the same day with devices and access accounted for. The churn work that quietly eats an internal team's calendar, done on process.
Not sure this is the right fit?
Start with a free security check. We look at where you stand and tell you honestly which service earns its place.
How we slot in beside your team.
- 01
Scope the load
We sit down with your IT lead and map what is eating the team: the deskside runs, the escalation types, the install backlog and the user churn volume.
- 02
Agree the handoff
Clear rules for what escalates to us, what stays in-house and how tickets travel between us. Your processes and your tooling stay in charge.
- 03
Work the queue
We take the agreed slice: deskside visits, escalations, installs, joiners and leavers. Everything is logged back into your system so nothing disappears into a second silo.
- 04
Review and adjust
A regular review of volumes and turnaround with your IT lead, so the engagement grows or shrinks with the actual workload rather than a guess.
The outcome, not just the activity.
- Your IT team gets its week back for project work instead of deskside churn.
- Tickets stop ageing in the queue when your own capacity is stretched.
- Network faults get isolated with evidence instead of ping-pong between vendors.
- New starters walk into working gear on day one, every time.
- Hardware turns up imaged, installed and on the asset register.
- You scale support up and down without hiring or letting anyone go.
Your help desk in front, our hands behind it
The kit behind the service.
Your IT team stays in charge. We carry the load.
Tell us where the hours are going and we will scope the slice we should take: deskside, escalations, installs or the lot.
No, the opposite. Last Mile IT Support exists for businesses that already have internal IT and want to keep it. We take the deskside churn, the overflow and the installs so your team can focus on the projects and systems only they can run.
We agree the rules up front: which ticket types come to us, at what point, and how they travel. Your help desk stays the front door and your ticketing system stays the record. We work the ticket and hand it back documented.
Yes. The engagement scales in both directions. Plenty of teams bring us in for a project period, a hiring gap or annual leave season, then keep a smaller steady slice going afterwards because the queue stays healthier.
We triage it and bring you evidence: whether it is the cabling, the switch, the Wi-Fi, DNS or the carrier. If it belongs to a vendor, we hand your team a finding they can push the vendor with, or we chase the vendor ourselves if you want it off your plate.
Yours. This is co-managed work inside your environment: your tooling, your access rules, your change process. Where you want process lifted, we will suggest improvements from what we run elsewhere, but that is your call.
For remote support, escalations and user lifecycle, yes, location rarely matters and we support clients interstate, including Queensland and Victoria. Onsite deskside work is strongest across Sydney and the Hills District.
A real review by a real consultant.
No charge, no pitch.
One of our consultants goes over your current Microsoft 365 setup, then walks you through exactly what we found. You keep the report whether or not we end up working together.