A real person on the line in under 10 minutes.
No bouncing between departments, no ghosting mid-issue, no surprise costs. Your team gets a named tech who already knows your environment, backed by monitoring that heads off the problem before anyone notices.
We run your day-to-day IT so your people stay working, and we tell you in plain English what we did and why.
- Under 10 minute average first response
- 90% solved on the first call
- Named technician who knows your environment
- Fixed-price scope after discovery
Everything that comes with managed it support.
Helpdesk and remote support
Printer meltdowns, a glitchy server, a staff member who clicked the wrong link. We pick up in under 10 minutes, fix it, and explain it without the jargon. 90% of calls are solved on that first contact.
Proactive monitoring with Gorelo
We watch your machines, servers and connections through our Gorelo platform. Patches and software updates are tested first, then rolled out on schedule, so most issues are headed off before they reach your desk.
On-site visits and staff training
When remote is not enough, an engineer comes to you across Sydney and the Hills. We also sit with your team and show them how to get more out of the tools you already pay for.
Documentation and asset register
Every device, licence, warranty and password tracked in one place, with Bitwarden for credentials. When someone leaves or a machine dies, nothing is a mystery.
Starter and leaver process
New starters get the right access on day one. Leavers are cut off cleanly the same day, with permissions, mailboxes and devices all accounted for. No orphaned logins.
Vendor management
We become your single point of contact for internet, phone, line-of-business apps and field tools like simPRO. You stop sitting on hold with three different support desks.
Strategic IT planning
A technology roadmap tied to where your business is going: scaling the team, opening a second site, migrating a core system or budgeting the next hardware refresh. You get IT that supports the plan rather than reacting to it.
Hardware, procurement and lifecycle
As a Dell Authorised Partner we source, set up and track the right gear, from laptops to Ubiquiti network kit and HP Poly conferencing, and manage warranties, renewals and refreshes so your team always has tools that work.
Onboarding, then a steady rhythm.
- 01
Discovery and audit
We document every device, licence, warranty and password, map how your business actually runs, and find the obvious risks before they bite.
- 02
Onboard and secure
We set up Gorelo monitoring, close the easy gaps, standardise your starter and leaver process and put your whole environment in one place.
- 03
Run the day to day
A named tech answers in under 10 minutes and solves 90% on the first call. Patches are tested then rolled out on schedule, so most issues never reach your desk.
- 04
Plan ahead each quarter
We review what is working, what needs replacing and what is coming, then keep your technology roadmap aligned to your business goals.
The outcome, not just the activity.
- Your team stops losing hours to IT and gets back to the work you pay them for.
- One predictable bill per user, per month, so IT becomes a fixed cost not a nasty surprise.
- A tech who recognises your voice and already knows how your business runs.
- Fewer outages, because monitoring catches the small faults before they grow.
- Clean records of every device and licence, so audits and renewals are painless.
- One number to call for anything that plugs in, connects or logs in.
One link, a real person on it
The kit behind the service.
Tired of IT that ghosts you mid-issue?
Tell us how many people you have and what they run. We will scope a fixed monthly price, and you will know exactly what you get for it.
You get a named tech who knows your setup, not a rotating queue. That is the whole point. They have your documentation in front of them, so you never start from scratch explaining your environment.
Per user, per month, fixed price after a short discovery. We look at how many people you have, what they run and where the risk sits, then quote a flat scope. No hourly surprises, no padding the invoice when something breaks.
Yes. We are based in Sydney's Hills District and most on-site work is across greater Sydney, but the bulk of support is remote, so location is rarely the deciding factor.
It often does. We take the after-hours load, the monitoring and the vendor chasing off their plate so they can focus on the work that matters to your business. We co-manage rather than push them out.
We document everything, secure the obvious gaps, set up monitoring and standardise your starter and leaver process. You get a clear picture of what you have and where you stand before we settle into the steady rhythm.
Yes, that is the strategic planning side of the service. We keep a technology roadmap for you and review it each quarter, so decisions about scaling, new sites, system migrations and hardware refreshes are planned and budgeted rather than rushed when something breaks.
We do. As a Dell Authorised Partner we procure the right laptops, desktops, network gear and conferencing hardware, set it up, tag it in your asset register and manage warranties and refresh cycles. You get one accountable supplier instead of chasing retail support.
On the ground across Norwest, the Hills District, Rouse Hill, Windsor and Parramatta.
A real review by a real consultant.
No charge, no pitch.
One of our consultants goes over your current Microsoft 365 setup, then walks you through exactly what we found. You keep the report whether or not we end up working together.